Help
How to follow an order and get a problem looked at.
Track an order
You need your order reference (it starts with ord_) and the email address or phone number you gave at checkout. Enio sends a one-time code to that address to confirm it is you.
Keep your orders in one place
If you checked out without an account, you can sign in and add the order to your account. Your order history and any problems you raise are then in one place.
Report a problem with an order
Sign in, open the order, and raise a case: for example a delivery that did not arrive, or an item that arrived damaged. Enio and the seller see the case, and the case page shows what is happening and by when a response is due.
Contacting Enio
Enio has not published a phone number or email address for buyer support yet. A case on your order is the way to reach Enio and the seller about it.